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When traveling with Air Canada, passengers may encounter situations where their baggage does not arrive as expected. In such cases, the Air Canada Baggage Claim form serves as a crucial resource. This form is designed to facilitate the tracing of your missing baggage and can also initiate a claim if your baggage is not located. To ensure that your claim is processed efficiently, it is important to provide accurate and complete information. This includes details about your travel itinerary, descriptions of the lost items, and proof of ownership, such as airline tickets and receipts. The form explicitly requires a signed photo ID and encourages you to disclose any applicable insurance coverage that may aid in the claim process. Claims must be submitted in writing within 21 days of your arrival, and while the airline aims to resolve claims promptly, certain limitations on liability may apply based on various conventions. By providing all necessary documentation and information, you will enhance the likelihood of a swift resolution and the recovery of your belongings.

Air Canada Baggage Claim Example

BAGGAGE DECLARATION

In the unlikely event that your missing baggage has not been returned to you within 5 days of your travel, you should complete this Baggage Declaration form.

The form has a dual purpose: to augment the tracing efforts and to be used as the basis of a claim should the search prove unsuccessful. We know that finding your missing baggage is more important to you than the limited indemnities described below. An erroneous or incomplete description will hamper the tracing in spite of our staff’s best efforts and could hinder any settlement.

If you reside in North America, the completed form should be mailed to our Montreal office at the address below. Residents of other countries should send it to the closest Air Canada office. PLEASE INCLUDE ALL AIRLINE TICKETS, BAGGAGE CLAIM CHECKS, AND EXCESS

BAGGAGE RECEIPTS (if applicable) AND RECEIPTS FOR ALL ITEMS CLAIMED MUST BE ATTACHED

TO SUBSTANTIATE YOUR CLAIM . PLEASE ATTACH A PHOTOCOPY OF A SIGNED PHOTO IDENTIFICATION. If you have homeowner/household insurance, baggage or credit card insurance against which you may claim, please complete question # 13.

Air Canada Baggage Claims

Air Canada ZIP 1116

P. O. Box 8000, station Airport

Dorval, Quebec

H4Y 1C3

Any claim must be made in writing wit hin 21 days of your arrival. This completed signed Baggage Declaration form is the official written notice of a claim. The report made at the airport is an incident report only. All claims will be processed as quickly as possible.

The Conditions of Contract on your ticket/e-ticket itinerary refer to limitations of liability based on tariffs, and/or the Warsaw Convention and/or the Montreal Convention. These amounts are not automatically payable but reflect what the maximum compensation might be, as each claim is subject to proof of loss.

Please note that special rules apply to fragile and perishable items and that consequential damages such as loss of enjoyment, loss of business, inconvenience, etc. are not compensable.

Please also note that for domestic travel within Canada, or for any travel where none of the aforementioned Conventions apply, airlines are not liable for the loss of money, jewellery, silverware, samples, business documents, electronic equipment or other valuable articles, whatever the circumstances.

Thank you for your cooperation and understanding. We sincerely hope that our combined efforts will result in the prompt return of your missing property.

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BAGGAGE DECLARATION

Baggage Tracing Number : (ex. Y ULAC12345) ___ ___________ _____________________________________________________

I, Mr. / Mrs. / Ms. ________________________________________________________________________________________________

(Family Name/ s)

( Given Name/ s)

______________________________________

___________________________________________________________________

(Name as indicated on Passport if different from above )______________________________________________________________

do solemnly declare that on the____________ day of ___________ year _________________________________________

I checked baggage belonging to ___________________________________________________________________________

which is now missing and for which this c laim is made.

COMPLETE ITNERARY

From

To

Airline

Flight number

Full date

1.Number of persons travelling together:____________________Infants (under 2 yrs)________________________________________

Ticket numbers _________________________________________________________________________________________________

2.Total number of bags checked ____________Number of bags received __________Number missing ___________________________

3.Claim check numbers_____________________________________________________________________________________________

4.

Weight of missing bag(s) 1.______Lbs/Kgs 2.______Lbs/Kgs 3. ______Lbs/Kgs 4.______ Lbs/Kgs

5.Were you charged for “Excess Baggage”?___________________ _ __Amount paid __________________________________________

(Attach receipt)

6.Did you declare “excess valuation” and purchase additional coverage?_____ Value declared_________________________________

Amount paid ________________________________________________

(Attach receipt)

7.Was there a name and address label on the bag(s) – if so, what did it show _______________________________________________

8.Was there any other identification on the bag(s)? (i.e. tags, stickers, ribbons)_____________________________________________

9.Was loss reported?______________Time______________Date______________By phone or in person__________________________

To which airline?____________________________________________________Where?_______________________________________

If missing baggage not reported immediately upon arrival, state reason for the delay_______________________________________

_______________________________________________________________________________________________________________

Are you pursuing this claim with another carrier?________________________Carrier?_______________________________________

10.Was your baggage rerouted or rechecked enroute? _ _________ Where? __________________________________________________

Why? __________________________________________________________________________________________________________

By which airline? _______________________________________ New tag numbers _________________________________________

11.Where/When did you last see your baggage for which you are claiming? _________________________________________________

12.Was baggage, for which this claim is being made, cleared through Customs? _____________________________________________

If so, where?________________ Were contents inspected? ____________________________________________________________

After clearance, where was bag placed?____________________By whom? _______________________________________________

13.Do you have any insurance covering the missing items? _______________ Will you be claiming from them?____________________

Name / Address of insurance company ____________________________________________________________________________

14.Other relevant information or comments___________________________________________________________________________

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PLEASE ATTACH A PHOTOCOPY OF A SIGNED PHOTO IDENTIFICATION (MANDATORY)

Frequent Flyer ID : ___________________________________

Dat e of Birt h : _____________________________________

(Optional)yy/mm/dd

Residence Address :

___________________________________________________________________________________________

___________________________________________________________________________________________

Residence Tel (____)___________________________ Cell (____)____________________________________

E-Mail : ___________________________________________________________________________________

Company Name : ________________________________________________________________+___________

Business Address : ___________________________________________________________________________

Business Tel.: (____)_________________________________________________________________________

Any prior address (wit hin past 2 years): ____________ ____________________ _________________

__________________________________________________________________________________________

Prior Tel .: (____)___________________________________________________________________________

Have you, or any member of your household, ever had a previous claim with Air Canada or any

other airline?  YES  NO

If yes, give name of Carrier _______________________ and date _________________________________

For t he purpose of t racing your baggage as well as processing and verifying your claim, it is somet imes necessary t o disclose personal informat ion t hat you have provided us t o a baggage t racing dat abase (World Tracer), which is accessible by ot her part icipat ing airlines and handling agencies.

I make this solemn declaration conscientiously believing it to be true and knowing that it is of the same force and effect as if made under oath. I understand this declaration may be subject to review and investigation and I hereby give Air Canada the authority to require from anyone any documents or statements in relation to this declaration.

According to section 131 and 132 of the Criminal Code, any person who makes a solemn declaration knowing that the declaration is false, is guilty of an indictable offense and may be liable for imprisonment for a term not exceeding fourteen years. Similar laws are applicable in other countries.

I also understand that Air Canada may disallow any claim for loss, which contains misrepresentations, including false statements concerning whether or not previous claims have been made with Air Canada or other carriers.

Claimant’s Signature ________________________________________ Date: ______________________

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ATTACH YOUR AIRLINE TICKET(S)/ BAGGAGE CLAIM CHECK’ S AND EXCESS BAGGAGE RECEIPTS (IF APPLICABLE)

RECEIPTS FOR ALL ITEMS CLAIMED MUST BE ATTACHED

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ITEMIZED LIST & DESCRIPTION OF BAGS & CONTENTS

Identify bag/article type on Airline Baggage Identification Chart (see page 6)

Please ensure that you provide a complete itemized list of all contents in your baggage. Please be specific and use common terminology (i . e. shi r t , sweat er , t ur t l eneck, bl ouse,

dr ess, ski r t , t r ouser s, sweat pant s, j eans…)

QTY

Article

Size, Color, Brand,

Manufacturer, Serial

Number (s) etc.

Male

Female Infant (M/F/I)

Date of Purchase

City/Store

Where purchased

Original

Purchase Price

If more than one bag involved, please list contents of each additional bag on a separate sheet.

TOTAL AMOUNT CLAIMED

If possible, show in Canadian or US Dollars

 

(If applicable, show rate of exchange.) .

$___________________

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Airline Baggage Identification Chart

Circle appropriate item and supply Brand, Color and Size descriptions

Circle any descriptive elements (pockets, wheels, etc. )

BRAND NAME

__________________________________________________________________

COLOUR

__________________________________________________________________

SIZE

____________________________ZIPPERED YES

θ

NO

θ

DESCRIPTION

__________________________________________________________________

 

 

 

 

 

6

DOCUMENT CHECKLIST

Did you enclose:

θAirline Ticket (s) / E- Ticket / It inerary

θBaggage Claim Check(s)

θBoarding Pass

θOriginal Purchase Receipt s

θIt emized list for each addit ional bag

θPhot ocopy of signed phot o ident ificat ion

7

File Breakdown

Fact Name Fact Description
Baggage Declaration Purpose The Baggage Declaration form helps track missing luggage and serves as a basis for claims if the luggage is not found.
Deadline for Submission Claims must be submitted within 21 days of your arrival to be considered effective.
Mailing Address for North America Residents should send the completed form to Air Canada, P.O. Box 8000, station Airport, Dorval, Quebec, H4Y 1C3.
Information Requirements Include all airline tickets, baggage claim checks, and any receipts for claimed items.
Identification Requirement A photocopy of a signed photo identification must accompany the declaration form.
Insurance Disclosure If you have insurance for your missing baggage, indicate it on question #13 of the form.
Liability Limitations Compensations are subject to proofs of loss, with specific limitations under the Warsaw and Montreal Conventions.
Excluded Items Airlines are not liable for items such as money, jewelry, or valuable electronics lost during travel.
Contact for Other Countries Passengers from countries outside North America must send the form to the nearest Air Canada office.
Importance of Accurate Information Providing complete and accurate information is vital for tracking your baggage and processing claims.

Guide to Using Air Canada Baggage Claim

If your baggage is still missing five days after your travel, it’s time to fill out the Air Canada Baggage Claim form. This form will help with the search for your belongings, and if that search is unsuccessful, it serves as the basis for a compensation claim. Make sure to complete the form thoroughly to avoid any delays in processing your request.

  1. Begin by entering your Baggage Tracing Number at the top of the form.
  2. Fill in your full name. Include your Family Name and Given Name. If your name on your passport is different, also provide that information.
  3. Indicate the date when you checked your baggage that is now missing.
  4. Complete your travel itinerary by providing details such as your starting point, destination, airline, and flight number.
  5. State how many people were traveling with you, including infants under two years of age. Write down the ticket numbers associated with each person.
  6. List the total number of bags you checked, how many you received, and how many are missing.
  7. Provide your claim check numbers associated with the checked baggage.
  8. Detail the weight of each missing bag in pounds or kilograms.
  9. If you had to pay for excess baggage, enter the amount and attach the receipt.
  10. Indicate if you declared excess valuation for additional coverage and include that receipt if applicable.
  11. Describe any identification on the bags. This includes name and address labels, tags, or stickers.
  12. State whether the loss was reported and include the time and date. Note how you reported it and which airline handled the report.
  13. Answer whether you are claiming with another carrier and provide the name of that carrier.
  14. Note if your baggage was ever rerouted or rechecked during your trip and where that happened.
  15. Describe when and where you last saw your baggage.
  16. Indicate whether the missing baggage cleared customs and where the inspection took place.
  17. If you have insurance for the missing items, mention that here, including the name and address of the insurance company.
  18. Provide any additional information you think is relevant to your claim.
  19. Attach a photocopy of your signed photo identification; this is mandatory.
  20. Fill in any optional details, such as frequent flyer ID and date of birth.
  21. List your residential address along with phone numbers and email. If applicable, include your company name and business address.
  22. If you've made a previous claim with Air Canada or another airline, answer that question and provide details.
  23. Sign and date the form to complete your declaration.
  24. Finally, make sure to attach all required documents, including airline tickets, baggage claim checks, and any receipts for items you are claiming.

Get Answers on Air Canada Baggage Claim

What should I do if my baggage is missing?

If your baggage is missing, the first step is to report it to the Air Canada desk immediately upon arrival at the airport. If your baggage has not been returned within five days, you’ll need to complete the Baggage Declaration form. This step helps facilitate the tracing of your baggage and serves as the official claim should the search fail.

How do I complete the Baggage Declaration form?

When filling out the Baggage Declaration form, ensure that all information is accurate and complete. You’ll need to provide details such as your flight itinerary, the number of bags checked and received, any charges for excess baggage, and weight of the missing items. Remember to attach all relevant documents, including airline tickets, baggage claim checks, and proof of losses.

Where do I send the completed form?

If you are a resident of North America, send your completed form to Air Canada’s Montreal office. All other residents should contact their nearest Air Canada office for guidance. Use the following address for North American claims:

  1. Air Canada Baggage Claims
  2. ZIP 1116 P.O. Box 8000
  3. Station Airport
  4. Dorval, Quebec H4Y 1C3

What documents should I attach to the Baggage Declaration form?

It is essential to include all airline tickets, baggage claim checks, and receipts for any claimed items. If you have insurance, provide a photocopy of a signed photo identification. Together, these documents help substantiate your claim and facilitate processing.

How long do I have to submit my claim?

Claims must be submitted in writing within 21 days following your arrival. Completing the Baggage Declaration form serves as your official written notice of the claim. Be mindful that any delay beyond this timeframe could result in your claim being denied.

What happens if I have homeowner or travel insurance?

If you have homeowner's or credit card insurance that covers your baggage, be sure to indicate this on question #13 of the Baggage Declaration form. You should still proceed with filing a claim with Air Canada, as the airline's liability may not cover all items lost. Having multiple avenues to recover losses may serve you well.

Common mistakes

When filling out the Air Canada Baggage Claim form, many individuals make common errors that can delay the resolution of their claims. One frequent mistake is failing to provide all necessary information. Many people overlook fields such as the weight of missing bags or the claim check numbers, which are critical for tracking purposes.

Another issue arises when people neglect to attach required documentation. This includes airline tickets, baggage claim checks, and even receipts for claimed items. Without these attachments, claims may be denied or take longer to process.

Inaccuracy in personal information can also be problematic. For instance, if a traveler claims a name different from that on their photo identification, this discrepancy could complicate the claims process. It’s essential to ensure that names match exactly to avoid delays.

Some travelers forget to specify if they purchased excess valuation for their baggage. This information can affect the amount Air Canada compensates for lost items. Entering “N/A” when applicable can lead to confusion and potential rejection of claims.

Additionally, a lack of clarity in describing the lost baggage can impede the process. For example, using vague terms instead of specific details like size, color, and brand might cause issues in the identification of the bag.

People often fail to answer questions thoroughly. Each section of the form needs complete answers. Merely putting “yes” or “no” without explanations could lead to misunderstandings about the circumstances of the baggage loss.

Submitting the claim form late is another common mistake. Claims must be submitted within 21 days of the arrival date. Missing this window may result in the forfeiture of the claim entirely.

Some individuals do not report the loss of their baggage immediately upon arrival. Delayed reporting can weaken the case for a claim, as airlines rely on timely information to track and recover lost bags.

Lastly, individuals may overlook relevant insurance information. If a claimant has travel insurance or is pursuing coverage through a credit card, this information should be disclosed in the form. Not mentioning existing coverage can complicate proceedings and may affect the claim’s outcome.

Being mindful of these common mistakes can contribute to a smoother claims process with Air Canada. Clear, accurate, and timely submissions are vital for recovering lost baggage effectively.

Documents used along the form

When submitting a claim with Air Canada for lost baggage, several additional forms and documents may be required to facilitate the process. Each of these documents plays a crucial role in supporting your claim and ensuring timely resolution. Here is a list of commonly used documents along with brief descriptions of each.

  • Airline Ticket: This is the original ticket used for travel, necessary to verify your itinerary and travel details at the time the baggage was checked.
  • Baggage Claim Check: Issued at check-in, this document proves that you checked in the baggage. It is vital for tracking and claims processing.
  • Excess Baggage Receipt: If you paid for additional baggage, this receipt substantiates your claim for those extra fees, ensuring all costs incurred are considered.
  • Signed Photo Identification: A photocopy verifies your identity. It is a mandatory attachment for any claim, helping to prevent fraud.
  • Insurance Claim Documentation: If you have insurance coverage for lost baggage, including relevant policy details can expedite the claims process and substantiate your loss.

Providing these documents along with the Baggage Claim form can enhance the likelihood of a quicker resolution. Your understanding of the required paperwork demonstrates a proactive approach in recovering your lost belongings.

Similar forms

The Air Canada Baggage Claim form serves a specific purpose when dealing with lost baggage, but it shares similarities with several other documents commonly used in various situations. Here are five such documents, along with explanations of how they relate to the Baggage Claim form:

  • Insurance Claim Form: Like the Baggage Claim form, this document allows individuals to formally report a loss or damage to their insured property. Both forms require detailed information about the item in question, including description, value, and circumstances surrounding the loss.
  • Incident Report Form: This document captures details related to an accident or unusual occurrence. Similar to the Baggage Claim form, it asks for specifics about the situation, such as dates, involved parties, and the nature of the incident. Both forms serve to document events that may lead to claims or further action.
  • Return Merchandise Authorization (RMA): An RMA is used when a customer seeks to return an item for a refund or exchange. Much like the Baggage Claim form, it ensures that all pertinent information about the transaction and the reasons for the return are clearly outlined to facilitate the process.
  • Warranty Claim Form: This is used when a product fails to perform as promised under warranty. Both claim forms necessitate specific information about the item and the issue. Each form aims to substantiate a request for compensation or repair by clearly detailing the problem and supporting evidence.
  • Property Damage Claim Form: This document is used to seek compensation for damage to personal property due to someone else's negligence. Similar to the Baggage Claim form, it requires a thorough account of the damage and the context in which it occurred, focusing on evidence and relevant facts to support the claim.

Dos and Don'ts

When filling out the Air Canada Baggage Claim form, follow these guidelines for a smooth process:

  • Ensure all sections of the form are completely filled out. Missing information can delay your claim.
  • Attach all necessary documentation, including airline tickets, baggage claim checks, and receipts for any claimed items.
  • Include a photocopy of a signed photo ID to verify your identity.
  • Make a clear and accurate description of the missing baggage, including its weight and any identifying features.
  • Submit your claim in writing within 21 days of your arrival for it to be considered.

Avoid these common mistakes:

  • Do not provide incomplete or vague descriptions of your items.
  • Do not forget to list all items claimed, as missing information may lead to rejection.
  • Refrain from submitting the form without verifying that all supporting documents are attached.
  • Do not wait longer than required to file your claim. Timeliness is crucial.
  • Do not omit details about any insurance coverage, as this can impact your claim.

Pay attention to these do's and don'ts. A thorough and accurate submission will greatly enhance your chances of a successful baggage claim.

Misconceptions

Misunderstandings about the Air Canada Baggage Claim form can cause unnecessary stress. Here are some common misconceptions clarified:

  • Claiming is automatic: Many believe they will automatically receive compensation for lost baggage. In reality, you must submit a claim, and compensation requires proof of loss.
  • The form is optional: It’s a misconception that you can simply inform the airline verbally. Completing the Baggage Declaration form is necessary to initiate the claim process.
  • Time limits don’t matter: Some think that as long as they provide their information, they can submit their claim whenever they please. Claims must be filed within 21 days after arrival, so timing is crucial.
  • All items are covered: There's a belief that all valuables, including money and jewelry, are automatically covered. However, the airline is not liable for these items under their policy.
  • Incident reports are adequate: Many assume that an incident report made at the airport is enough for a claim. It’s not. The Baggage Declaration form serves as the official notice of your claim.
  • Attachments are unimportant: Some people think the attached documents are optional. In fact, you must include all relevant receipts and identification to substantiate your claim.
  • Missing baggage will be found without efforts: There’s a common assumption that the airline will find your baggage quickly. The tracing process can take time, and you must actively engage by submitting the form.
  • Insurance claims are not relevant: Some believe that if they have insurance, they should not submit the form. However, it's important to let Air Canada know if you’re also pursuing a claim with your insurance.
  • Fragile and perishable items have the same coverage: It's often misunderstood that all items have the same coverage. Special rules apply for fragile and perishable items, and they might not be compensable under standard claims.

Being informed can help streamline your claim process and reduce frustration. Make sure to carefully read through the requirements and provide all necessary information.

Key takeaways

  • Complete the form promptly. If your baggage is still missing after 5 days, fill out the Baggage Declaration form as soon as possible.
  • Be detailed. Provide accurate information regarding your baggage, including weight and description, to help with tracing efforts.
  • Attach necessary documents. Include all airline tickets, baggage claim checks, and any receipts for claimed items to substantiate your claim.
  • Provide identification. A photocopy of a signed photo identification is mandatory for processing your claim.
  • Mail appropriately. If you live in North America, send the completed form to Air Canada’s Montreal office. Other international residents should send it to the nearest Air Canada office.
  • Time-sensitive submission. Claims must be made in writing within 21 days of your arrival to be considered valid.
  • Understand liability limits. Compensation amounts are determined by tariffs or applicable conventions and may not be automatically payable.
  • Insurance considerations. If you have homeowners, baggage, or credit card insurance, be sure to indicate that on the form.
  • Frivolous items not covered. Loss of high-value items like money or jewelry may not be compensable, especially for domestic flights.
  • Keep copies. Always retain copies of all submitted documents and claims for your records, in case follow-up is needed.