Fill in a Valid Claim Passenger Property Template

The Claim Passenger Property form is a document designed for travelers who have experienced issues with their luggage, such as loss or damage. By filling out this form, you initiate the process of reporting your claim to American Airlines or US Airways, allowing them to assist you in locating your property or addressing any damages. To get started, please complete the form and submit it by clicking the button below.

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Traveling can be an exciting adventure, but it also comes with its share of challenges, particularly when it comes to handling luggage. For passengers who have experienced lost, damaged, or delayed baggage, the Claim Passenger Property form serves as a crucial tool for seeking resolution. This form is designed to streamline the process of reporting issues related to baggage mishandling. Passengers must complete all sections of the form accurately and return it within 45 days of their travel date to ensure their claims are processed effectively. The form requests essential information, including personal details, flight itineraries, and specifics about the lost or damaged items. Additionally, it includes a checklist of necessary documents, such as receipts and identification, which help substantiate the claim. It is important for travelers to note that liability limitations apply, with specific amounts set for domestic and international travel. By understanding the requirements and providing thorough information, passengers can enhance their chances of a successful claim resolution.

Claim Passenger Property Example

Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.	US Airways
Central Baggage Service	Central Baggage
PO Box 619613 – MD 1322	4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613	Phoenix, AZ 85034
Fax: 972-425-0714	Fax 480-693-2305
Email: [email protected]	Email: [email protected]

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage				Missing Contents
Damaged Luggage and/or Contents				Delay Expenses

Mr.  First	Middle	Last Name		Phone Number
Mrs. 
Ms. 				Home:		Business:

Permanent Mailing	Number	Street	Apt.	Temporary Mailing	Number	Street	Apt.
Address				Address

City		State		City		State
Zip Code				Zip Code

Country				Country
Postal Code				Postal Code

Email Address:				Employed by:
				Occupation:

Your Complete Flight Itinerary

From

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes 	No 
If yes, list each airline, claimant name and dates (attach an additional page if necessary)

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers	Number of passengers			Purpose of trip?			Length of stay?
traveling in your party:	claiming missing baggage:

Were you charged for excess	Yes  No 			Did you declare and pay for excess value: Yes 				No 
and/or overweight baggage:				Value declared: $
				Value declared: $

Have you received your baggage and are you missing contents only:			Yes  No 		If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes  No 		If yes, at what ofice?				By telephone 		In person 

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes  No 

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:	Flight number(s) on claim check:	Airport checked from:	Airport checked to:

Baggage tag number(s):		Passenger ticket number(s):

Number of bags checked:	Number of bags received:	Baggage checked at: Curbside  Ticket Counter  Gate  Other 

Was baggage rechecked and new tags issued? Yes 

No 

If yes, at what airport?

Was baggage available at Customs? Yes 

No 

N/A 

If yes, at what city?

Give details if the original routing was changed after starting your trip:

Was your property packed in a box? Yes 

No 

Was your property packed with an external cover? (example: golf bag) Yes  No 

Is the name on the bag(s) different from the passenger? If so, what name?

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

Bag Type

Material

Color(s)

Brand

Bag

Open/Close

Wheels

Retractable

Purchase

Cost of Bag

Dimensions

with Zipper

Handle

Date

Hard

Yes

Soft

No

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

Qty

Article/Item

Size

Gender	Description	Color	Material	Brand Label
M,F,CH,I

Store

Purchased

Purchase

Date

Original

Cost

Shoes	12	M	White with blue stripes		Leather	Nike	Sears	Jan-13	$55.00
T-Shirts	L	M	Undershirts	White	Cotton	Hanes	JCP	Jan-13	$20.00

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________		___________________________________________________
Claimant signature	Date	Claimant signature*	Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

Click for Claim Passenger Property File

File Breakdown

Fact Name	Details
Purpose of the Form	This form is used to claim lost, damaged, or delayed baggage and its contents while traveling with American Airlines or US Airways.
Submission Deadline	Claims must be submitted within 45 days from the date of travel to be considered valid.
Required Documentation	Along with the form, you need to provide various receipts, including baggage claim checks and any receipts for items valued over $150.
Liability Limitations	For domestic travel, the liability limit is $3,400 per ticketed passenger. International travel is subject to the Montreal Convention, which provides a limit of 1,131 SDRs per passenger.
Itemization of Claims	If multiple pieces of baggage are involved, each bag and its contents must be itemized separately to ensure proper processing.
Notification of Loss	Passengers must notify the airline of the loss within four hours of discovering it to avoid complications with their claim.
Legal Considerations	Claims may be subject to federal laws regarding false claims. The United States Postal Service has jurisdiction over fraudulent claims sent through the mail.
State-Specific Regulations	Each state may have its own regulations regarding baggage claims, and it's important to consult local laws for specific guidance.

Guide to Using Claim Passenger Property

Filling out the Claim Passenger Property form is a straightforward process, but attention to detail is crucial. After submitting the completed form, the airline will begin tracing efforts to locate your property. Timely submission is essential, as claims not returned within 45 days may be denied. Ensure you have all necessary documentation ready to support your claim.

Begin by entering your AAdvantage or US Dividend Account number and Record Locator or File Reference Number at the top of the form.
Select the type of claim you are filing by checking the appropriate boxes for Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
Fill in your personal information, including your full name, phone numbers, and permanent and temporary mailing addresses.
Provide your email address, employer details, and occupation.
Document your complete flight itinerary, including the departure and arrival locations, airline, flight number, and travel date.
Indicate whether you or any household member has made a previous baggage claim with American Airlines/US Airways or any other airline in the last five years. If yes, list the airlines, names, and dates.
State the number of ticketed passengers in your party and the number claiming missing baggage.
Answer questions regarding excess baggage charges and declared value.
Indicate whether you received your baggage and if you are missing contents only. If yes, specify how many bags are missing contents.
Confirm if the airline was notified of the loss immediately and provide details about where and when you last saw your baggage.
Complete the baggage and content description section, including baggage routing, flight numbers on the claim check, and any relevant details about the baggage.
List each item lost or damaged, including size, description, color, material, brand, store purchased, purchase date, and original cost. Ensure to attach receipts for items valued over $150.
Sign and date the form, ensuring that all required signatures are included for each passenger claiming lost property.

Get Answers on Claim Passenger Property

What is the Claim Passenger Property form?

The Claim Passenger Property form is a document provided by American Airlines and US Airways for passengers who have experienced issues with their baggage, such as loss, damage, or missing contents. This form allows travelers to formally report their claims and initiate the process of recovering their property.

How do I complete the form?

To complete the form, ensure that you fill out all required fields accurately. This includes your personal information, flight details, and specifics about the claim type. If your claim involves multiple bags, itemize each one and its contents separately. Additionally, gather all necessary documentation, such as receipts and identification, as outlined in the instructions.

What documents do I need to submit with the form?

When submitting the Claim Passenger Property form, include the following documents:

Airline ticket receipts
Baggage claim checks
Receipts for excess value claimed
Receipts for excess baggage charges paid
Receipts for all items valued over $150
Clear and legible government-issued photo identification for each passenger making a claim
For damage claims, retain all damaged bags and contents until the claim is resolved
A copy of all documents submitted for personal records

What is the deadline for submitting the form?

The completed form must be returned to American Airlines or US Airways no later than 45 days from the date of travel. Failing to meet this deadline may result in the denial of your claim, so it is essential to act promptly.

How can I submit the form?

You can submit the completed form by mail or fax. For mailing, send it to:

American Airlines, Inc.
US Airways Central Baggage Service
PO Box 619613 – MD 1322
Dallas/Ft. Worth, TX 75261-9613

For faxing, use:

Fax: 972-425-0714 (American Airlines)
Fax: 480-693-2305 (US Airways)

You may also email your claim to: [email protected] or [email protected].

What happens after I submit the form?

Once the form is submitted, the airline will intensify their tracing efforts to locate your property. They will keep you informed about the status of your claim and any further actions required on your part.

What are the liability limitations for lost or damaged baggage?

For domestic travel within the United States, the liability for lost, delayed, or damaged baggage is limited to $3,400 per ticketed passenger. For international travel, the Montreal Convention applies, which provides coverage of 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Certain items may be excluded from liability, so it is advisable to review the airline's Contract of Carriage for specifics.

What if I have more than one piece of lost baggage?

If you are claiming for multiple pieces of lost baggage, it is important to itemize each bag and its contents separately on the form. This detailed information helps expedite the processing of your claim and ensures that all items are accounted for.

Can I claim for items that were inside my baggage?

Yes, you can claim for items that were inside your baggage. However, it is crucial to provide detailed descriptions and receipts for all items valued over $150. This documentation will support your claim and assist in the recovery process.

What should I do if my claim is denied?

If your claim is denied, you may appeal the decision. Review the reasons for denial and gather any additional evidence or documentation that may support your case. Contact the airline’s customer service for guidance on the appeals process and ensure that you follow their instructions carefully.

Common mistakes

When filling out the Claim Passenger Property form, many people make common mistakes that can delay or even deny their claims. One frequent error is not completing all sections of the form. Every part is important for processing your claim. Leaving out information can lead to unnecessary delays.

Another mistake is missing the deadline for submission. The form must be returned within 45 days of your travel date. If you send it in late, your claim may be denied. Keeping track of the timeline is crucial.

Some individuals forget to provide the necessary documentation. This includes receipts for any items valued over $150, baggage claim checks, and proof of excess baggage charges. Without these documents, the airline may struggle to process your claim.

Failing to itemize multiple pieces of lost baggage is also a common oversight. If you have more than one bag missing, it’s essential to list each bag and its contents separately. This helps the airline understand your claim better.

Another error is not providing clear and legible identification. Each passenger making a claim must submit a government-issued photo ID. If the identification is unclear, it can complicate the claim process.

Some people neglect to retain damaged bags and contents until their claim is resolved. This can lead to complications if the airline needs to verify the damage. Keeping all items is a good practice until the matter is settled.

Many forget to check the box for the type of claim they are making. Whether it’s lost luggage, missing contents, or damaged items, selecting the correct option is essential for the airline to address your issue properly.

Another mistake is not providing accurate contact information. Ensure that your phone number and email address are correct. This allows the airline to reach you easily with updates regarding your claim.

Some individuals also fail to mention any previous baggage claims they have made with the airline. This information is important and should be included if applicable. Being transparent can help expedite the process.

Lastly, a common error is not keeping a copy of the submitted documents. Retaining a copy for your records is important in case you need to follow up on your claim. It serves as proof of what you submitted and when.

Documents used along the form

When filing a claim for lost or damaged baggage, several other forms and documents may be required to support your case. These documents help ensure a smooth claims process and provide the airline with necessary information. Below is a list of commonly used forms and documents that accompany the Claim Passenger Property form.

Airline Ticket Receipts: These receipts serve as proof of travel and are essential for validating your claim.
Baggage Claim Checks: These are the tags provided by the airline when you check in your baggage. They help trace your luggage.
Receipts for Excess Value Claimed: If you declared an excess value for your baggage, receipts are needed to substantiate this claim.
Receipts for Excess Baggage Charges: Documentation of any additional charges for overweight or extra baggage can support your claim.
Receipts for Items Valued Over $150: If you are claiming high-value items, receipts are crucial for verifying their worth.
Government-Issued Photo Identification: A clear ID is required for each passenger making a claim to confirm identity.
Damage Claims Documentation: Retain all damaged bags and contents until your claim is resolved, as they may be needed for inspection.
Personal Records Copy: Keep a copy of all documents submitted to the airline for your records, ensuring you have a reference.
Previous Claim History: If you or a household member has filed a claim with any airline in the last five years, documentation of this history may be required.
Claimant Signature: Signatures from all passengers claiming lost property are necessary for processing the claim.

Gathering these documents will help facilitate the claims process and increase the likelihood of a successful resolution. Ensure that all information is accurate and submitted within the specified timeframe to avoid any complications.

Similar forms

The Claim Passenger Property form is essential for reporting lost or damaged luggage with airlines. Several other documents serve similar purposes in different contexts. Below are four documents that share similarities with the Claim Passenger Property form:

Insurance Claim Form: This document is used to report a loss or damage to personal property covered by an insurance policy. Like the Claim Passenger Property form, it requires detailed information about the incident, including descriptions of the lost items and any relevant receipts.
Lost Property Report: Often filed with local law enforcement or a lost and found department, this report documents the loss of personal items. Similar to the Claim Passenger Property form, it involves providing specific details about the missing items and circumstances surrounding their loss.
Damage Report Form: Typically used in various industries, this form records incidents of damage to property or equipment. It shares the same need for thorough documentation and may also require receipts or evidence of the damaged items, paralleling the requirements of the Claim Passenger Property form.
Return Merchandise Authorization (RMA) Form: This form is used when customers return products to a retailer or manufacturer. It requires details about the product being returned, similar to how the Claim Passenger Property form requires information about lost baggage and its contents.

Dos and Don'ts

When filling out the Claim Passenger Property form, there are important steps to follow. Here’s a list of what you should and shouldn’t do:

Do complete all sections of the form accurately.
Do return the form within 45 days of your travel date.
Do include a detailed list of each bag and its contents if you have multiple claims.
Do keep copies of all documents you submit for your records.
Don't forget to attach receipts for items valued over $150.
Don't submit the form without checking for errors or missing information.
Don't discard damaged bags or items until your claim is resolved.
Don't wait too long to report the loss to the airline.

Following these guidelines can help ensure that your claim is processed smoothly. Take your time, double-check your information, and don’t hesitate to reach out for assistance if needed.

Misconceptions

Understanding the Claim Passenger Property form can be a bit confusing, especially with the various myths that circulate about it. Here are six common misconceptions that can lead to misunderstandings:

Myth 1: You can submit the claim form anytime after your travel.

In reality, you must return the completed form within 45 days from your travel date. Submitting it later could result in your claim being denied.

Myth 2: All items lost or damaged during travel are covered.

This is not true. Certain items may be excluded from liability, so it’s essential to review the airline's policies on what is covered.

Myth 3: You don’t need to keep receipts for your belongings.

Actually, receipts are crucial, especially for items valued over $150. Without them, processing your claim may be delayed or denied.

Myth 4: The airline will automatically know about your lost luggage.

It’s important to report the loss immediately. If you don’t notify the airline within four hours, your claim might be jeopardized.

Myth 5: You can submit a claim for any amount without documentation.

Claims must be itemized and documented. You need to provide a detailed list of lost items and their values to support your claim.

Myth 6: You can only claim for lost luggage, not for damaged items.

This is incorrect. The form allows you to file claims for lost luggage, missing contents, and damaged luggage or contents.

By clearing up these misconceptions, you can better navigate the claims process and ensure that your rights are protected. Always remember to keep copies of all documents submitted for your records.

Key takeaways

When filling out and using the Claim Passenger Property form, there are several important points to keep in mind to ensure a smooth claims process. Here are some key takeaways:

Timeliness is crucial: Submit the completed form within 45 days from your date of travel. Delays in submission could lead to denial of your claim.
Provide detailed information: If your claim involves multiple bags, list each item separately. Incomplete information can slow down the processing of your claim.
Gather necessary documentation: Include all relevant receipts and identification. This includes airline ticket receipts, baggage claim checks, and any receipts for items valued over $150.
Understand liability limitations: Be aware of the liability limits for lost or damaged baggage. For domestic travel, the limit is $3,400 per passenger, while international travel is covered by the Montreal Convention.

By keeping these points in mind, you can navigate the claims process more effectively and increase the chances of a successful resolution.