Filling out the Express Scripts Prior Authorization form can be a straightforward process, but many people make common mistakes that can delay their requests. One frequent error is not providing complete patient information in Part A. Missing details such as the patient's date of birth or insurance information can lead to automatic denials. Always double-check that all fields are filled out accurately.
Another mistake involves the relationship status of the plan member. Individuals often forget to select their relationship to the patient, whether they are an employee, spouse, or dependent. This oversight can cause confusion and potentially delay the review process.
In Part B, the prescribing doctor must provide detailed medical information. A common error is leaving mandatory fields blank. If any required information is missing, the request will be denied. Always fill in any non-applicable fields with ‘N/A’ to avoid this issue.
Many people also overlook the importance of attaching supporting documents. If the patient has applied for reimbursement under a provincial plan, the decision letter must be included. Failing to attach this letter can result in an automatic denial of the request.
Another common mistake occurs when indicating whether the drug will be used according to its Health Canada approved indications. If this question is answered incorrectly, it can lead to a denial. Review the drug's approved uses carefully before submitting the form.
Plan members sometimes neglect to sign the authorization section. A missing signature can halt the entire process, as Express Scripts requires consent to exchange personal information. Ensure that the plan member's signature is present and dated.
Additionally, when providing information about previously tried therapies, individuals often fail to include adequate details. Simply listing the drug names without explaining the duration and reasons for cessation can result in an incomplete application. Be thorough in this section to strengthen the request.
Another error is submitting the form without confirming that the prescribing doctor has completed Part B. If this section is not filled out properly, the request will not be processed. Ensure that the doctor reviews and signs the form before submission.
Finally, many people do not keep a copy of the completed form for their records. This can be problematic if there are questions or issues later in the process. Always make a copy for your files to track the request and any follow-up actions.