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When navigating the complexities of health insurance claims, the MOAA Claim Form serves as a vital tool for members seeking reimbursement for medical expenses. This form requires careful attention to detail, ensuring that all requested information is accurately completed to facilitate prompt processing. Claimants must fill out their personal information, including their insurance number and diagnosis, while also providing details about the healthcare provider if they wish for benefits to be paid directly to them. Additionally, the form stipulates that a TRICARE Explanation of Benefits must accompany the submission, particularly when services are rendered in civilian or government hospitals. The instructions emphasize the importance of enclosing necessary documentation, such as hospital bills and copayment amounts, to avoid delays. Moreover, a signature is required to certify the accuracy of the information provided, along with an acknowledgment of the potential consequences of submitting false claims. Understanding these key aspects is crucial for ensuring that claims are processed efficiently and effectively, allowing members to focus on their health rather than administrative hurdles.

Moaa Claim Example

Health Insurance Claim Form

Clear Form

Before completing, please read all instructions carefully to insure fast, accurate processing.

INSTRUCTIONS ON HOW TO SUBMIT A CLAIM FORM

1.The form must be completed with all requested information, and sign and date the reverse side of form.

2.Complete Section 2 only if you want us to pay your insurance benefits to the provider (for example, doctor, clinic, hospital, etc.)

3 . Enclose a copy of your TRICARE Explanation of Benefits form. Put your certificate number on the copy.

4.For TRICARE Supplements, if services were provided in a Civilian Hospital, please attach a copy of the TRICARE Explanation of Benefits Form; if services were provided in a Government Hospital, a copy of your Subsistence Receipt is needed; If you have TRICARE Prime Coverage, please submit a copy of your bill showing amount of charges and also the copayment amount.

5.If your claim for benefits is under the Hospital Income Plan, send a copy of the hospital bill showing of admission and discharge dates.

6.Mail Claims to: MOAA Insurance Plans

Claims Department

P. O. Box 9126

Des Moines, IA 50306-9126

Section 1 - Claimant's Statement (Please, only one patient per form)

Insurance number as shown on your ID card and schedule of benefits billing notice: 040-

 

Name of Member (Last, First , Middle Initial):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Birth:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address (Street, City, State & Zip Code):

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Number:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

 

 

 

 

 

 

 

 

Email Adress:

 

 

 

 

 

 

 

 

 

 

 

Personal Cell Telephone Number:

 

Alternate Telephone Number:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(

)

 

 

 

(

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May we have your authorization to leave confidential medical and benefit information on your personal cell phone?

Yes

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Signature

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name of Patient :

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Birth:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address of Patient (Street, City, State & Zip Code):

 

 

 

 

 

 

 

 

 

 

 

 

Gender:

Female

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Male

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Relationship to Member:

 

 

 

 

 

Have you claimed benefits for this condition previously?

 

 

 

 

 

 

 

 

 

 

 

 

Spouse

 

Son

 

Daughter

 

Other

 

 

 

Yes

 

No If yes when?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Diagnosis or Description of Condition:

Section 2 - Assignment of Benefits (Complete this section only when you wish payment to be made directly to the provider's of service. If more than one provider, list each one on a separate piece of paper.)

 

 

Provider's Name:

 

 

Provider's Telephone Number:

 

 

 

 

 

 

 

( )

 

 

 

 

Provider's Address: (Street, City, State & Zip Code):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 3 - Need Help? Have Questions? Call (

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Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim containing any materially false information, or conceals for the purpose of misleading information concerning any fact material, thereto, commits a fraudulent insurance act, which is a crime.

Your Signature:

 

Date:

In the majority of cases, the information contained on this form is all that is required to process a claim. In some cases, additional information is needed, requiring the claimant to complete and submit a more detailed form.

1The Hartford® is The Hartford Financial Services Group, Inc., and it s subsidiaries.

LC-7564-7

Page 1 of 2

MOAA Insurance Plans

10/2016

Signature - Please read the statement that applies to your state of residence and sign the bottom of the page.

With the exception of any source(s) of income reported above in this form, I certify by my signature that I have not received and am not eligible to receive any source of income, except for my disability benefits from this plan. Further, I understand that should I receive income of any kind or perform work of any kind during any period The Hartford has approved my disability claim, I must report all details to The Hartford, immediately. If I receive disability income benefits greater than those which should have been paid, I understand that I will be required to provide a lump sum repayment to the Plan. The Hartford has the option to reduce or eliminate future disability payments in order to recover any overpayment balance that is not reimbursed.

For residents of all states EXCEPT Arizona, California, Colorado, Florida, Kentucky, Maine, Maryland, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Tennessee, Virginia and Washington: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

For Residents of Arizona: For your protection Arizona law requires the following statement to appear on this form. Any person who knowingly presents a false or fraudulent claim for payment of a loss is subject to criminal and civil penalties.

For Residents of California: For your protection, California law requires the following to appear on this form: Any person who knowingly presents false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

For residents of Colorado: It is unlawful to knowingly provide false, incomplete, or misleading facts or information to an insurance company for the purpose of defrauding or attempting to defraud the company. Penalties may include imprisonment, fines, denial of insurance, and civil damages. Any insurance company or agent of an insurance company who knowingly provides false, incomplete, or misleading facts or information to a policyholder or claimant for the purpose of defrauding or attempting to defraud the policyholder or claimant with regard to a settlement award payable from insurance proceeds shall be reported to the Colorado Division of Insurance within the Department of Regulatory Agencies.

For residents of Florida: Any person who knowingly and with intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree.

For residents of Kentucky: Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim or an application for insurance containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime.

For residents of Maine, Tennessee, and Washington: It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties may include imprisonment, fines and denial of insurance benefits.

For Residents of Maryland: Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit and who knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

For residents of New Jersey: Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties. Any person who includes any false or misleading information on an application for insurance policy is subject to criminal and civil penalties.

For residents of New York: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the stated value of the claim for each such violation.

For residents of Oregon: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto that the insurer relied upon is subject to a denial and/or reduction in insurance benefits and may be subject to any civil penalties available.

For residents of Pennsylvania: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material hereto commits a fraudulent insurance act, which is a crime and subjects

such person to criminal and civil penalties.

For residents of Puerto Rico: Any person who knowingly and with the intention of defrauding presents false information in an insurance application, or presents, helps, or causes the presentation of a fraudulent claim for the payment of a loss or any other benefit, or presents more than one claim for the same damage or loss, shall incur a felony and, upon conviction, shall be sanctioned for each violation by a fine of not less than five thousand dollars ($5,000) and not more than ten thousand dollars ($10,000), or a fixed term of imprisonment for three (3) years, or both penalties. Should aggravating circumstances be present, the penalty thus established may be increased to a maximum of five (5) years, if extenuating circumstances are present, it may be reduced to a minimum of two (2) years.

For residents of Virginia: Any person who, with the intent to defraud or knowing that he is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement may have violated the state law.

The statements contained in this form are true and complete to the best of my knowledge and belief.

 

Signature

 

 

 

Date

 

 

 

 

 

LC-7564-7

Page 2 of 2

MOAA Insurance Plans

10/2016

File Breakdown

Fact Name Details
Submission Requirements The form must be fully completed, signed, and dated on the reverse side to ensure accurate processing.
Provider Payment Option Section 2 should be filled out only if the claimant wishes for benefits to be paid directly to the healthcare provider.
TRICARE Documentation A copy of the TRICARE Explanation of Benefits form must be included, along with specific documents for services received.
Mailing Address Claims should be mailed to the MOAA Insurance Plans Claims Department in Des Moines, IA.
State-Specific Fraud Warnings Different states have unique laws regarding fraudulent claims; for example, California and New York impose criminal penalties for false information.

Guide to Using Moaa Claim

Completing the MOAA Claim form is essential for ensuring that your claim is processed efficiently. By following the steps outlined below, you can provide all necessary information to facilitate a smooth submission.

  1. Begin by carefully reading all instructions on the form to understand the requirements.
  2. Fill out the Claimant's Statement in Section 1. Include your insurance number, name, date of birth, address, and contact information.
  3. Indicate whether you authorize the release of confidential medical and benefit information on your personal cell phone.
  4. Provide the patient's information, including their name, date of birth, address, gender, and relationship to the member.
  5. Answer whether you have claimed benefits for this condition previously, and if so, specify when.
  6. Describe the diagnosis or condition for which you are claiming benefits.
  7. Complete Section 2 only if you wish for payment to be made directly to the service provider. List the provider's name, telephone number, and address.
  8. Attach a copy of your TRICARE Explanation of Benefits form, ensuring to include your certificate number on the copy.
  9. If applicable, attach additional documents such as hospital bills or receipts based on the type of services received.
  10. Sign and date the reverse side of the form, confirming the accuracy of the information provided.
  11. Mail the completed form and any attachments to the address specified: MOAA Insurance Plans Claims Department, P.O. Box 9126, Des Moines, IA 50306-9126.

Get Answers on Moaa Claim

What is the purpose of the MOAA Claim Form?

The MOAA Claim Form is used to submit claims for health insurance benefits. It allows members to request payment for medical services received, ensuring that the insurance provider processes the claim accurately and efficiently.

What information is required to complete the form?

To complete the MOAA Claim Form, the following information is necessary:

  1. Claimant's personal details, including name, date of birth, and contact information.
  2. Insurance number as shown on the ID card.
  3. Details of the medical service provider, if applicable.
  4. Diagnosis or description of the condition.
  5. Signature and date on the reverse side of the form.

How should I submit the completed claim form?

After completing the form, it should be mailed to the following address:

MOAA Insurance Plans Claims Department
P.O. Box 9126
Des Moines, IA 50306-9126

What should I include with my claim submission?

When submitting the claim form, include:

  • A copy of your TRICARE Explanation of Benefits form with your certificate number noted.
  • For TRICARE Supplements, attach the appropriate documentation based on where services were provided (Civilian or Government Hospital).
  • If applicable, a copy of the hospital bill showing admission and discharge dates for Hospital Income Plan claims.

Can I assign benefits to my healthcare provider?

Yes, you can assign benefits directly to your healthcare provider by completing Section 2 of the form. Provide the provider's name, contact number, and address. If there are multiple providers, list each one on a separate piece of paper.

What happens if I need to provide additional information?

In most cases, the information provided on the form is sufficient to process the claim. However, if additional information is required, the insurance provider will notify you and may request a more detailed form.

What should I do if I have questions while filling out the form?

If you have questions or need assistance while completing the form, you can call the designated phone number provided on the form for help. It is important to ensure that all information is accurate to avoid delays.

What are the consequences of providing false information on the claim form?

Providing false information on the claim form can lead to serious consequences, including criminal charges and penalties. Each state has its own laws regarding insurance fraud, which may include fines and imprisonment.

Common mistakes

Filling out the MOAA Claim form can be straightforward, but many people make mistakes that delay processing. One common error is failing to provide all requested information. Each section must be completed fully, including the reverse side. Missing details can lead to unnecessary delays.

Another frequent mistake is neglecting to sign and date the form. This is crucial. Without a signature, the claim cannot be processed. Be sure to check both the front and back of the form for the signature requirement.

Many individuals also overlook the need to enclose a copy of the TRICARE Explanation of Benefits form. This document is essential for verifying the services rendered and must include your certificate number. Failing to include it can result in a rejection of the claim.

Another pitfall is not understanding the requirements for services provided in different types of hospitals. If services were received at a Civilian Hospital, a TRICARE Explanation of Benefits form is necessary. For Government Hospitals, you must attach a Subsistence Receipt. Confusing these requirements can lead to complications.

Some people forget to submit the appropriate documentation for claims under the Hospital Income Plan. It is important to include a copy of the hospital bill that shows both admission and discharge dates. Missing this information can cause delays in receiving benefits.

Another common oversight is not providing complete contact information for the healthcare provider. If you want benefits paid directly to the provider, their name, address, and telephone number must be accurate. Incomplete information can lead to payment issues.

Additionally, individuals often fail to clarify their relationship to the member. This detail is important for processing the claim accurately. Whether you are a spouse, child, or other relation, specifying this information is necessary.

Lastly, some claimants do not read the instructions thoroughly. Ignoring the guidelines can lead to mistakes that could have been avoided. Take the time to review all instructions to ensure a smooth claim process.

Documents used along the form

When submitting the MOAA Claim form, several other documents may be required to ensure a smooth claims process. Each of these documents serves a specific purpose and should be included as necessary to support your claim.

  • TRICARE Explanation of Benefits (EOB): This document outlines the services provided, the amount billed, and what TRICARE has paid. It is essential for verifying the claim details.
  • Hospital Bill: If your claim involves hospital services, include a detailed bill showing admission and discharge dates. This is crucial for claims related to the Hospital Income Plan.
  • Subsistence Receipt: Required when services are provided in a Government Hospital. This receipt confirms the expenses incurred during your stay.
  • Provider's Invoice: If you want benefits paid directly to the provider, include their invoice showing the charges and services rendered.
  • Authorization Form: This document allows the insurance company to share information with the provider. It is necessary when assigning benefits directly to a service provider.
  • Claimant's Statement: This is a detailed account of the patient's information and the nature of the claim. It must be filled out accurately to avoid processing delays.

Ensure all required documents are completed accurately and submitted together with the MOAA Claim form. Incomplete submissions can lead to delays in processing your claim. Take action promptly to avoid any unnecessary setbacks.

Similar forms

The MOAA Claim form shares similarities with several other documents used in the insurance claims process. Each of these documents serves a specific purpose in facilitating the submission and processing of claims. Below are six documents that are similar to the MOAA Claim form, along with an explanation of how they are alike.

  • Health Insurance Claim Form (CMS-1500): Like the MOAA Claim form, this document is used to submit claims for medical services to insurance companies. It requires detailed patient and provider information, ensuring that claims are processed accurately.
  • Medicare Claim Form (CMS-1450): This form is utilized for inpatient hospital services. Similar to the MOAA Claim form, it collects necessary information about the patient and the services received, facilitating reimbursement from Medicare.
  • Workers' Compensation Claim Form: This document is used to report work-related injuries. It shares the same intent as the MOAA Claim form, which is to provide essential information for claims processing and benefit determination.
  • Auto Insurance Claim Form: When individuals file claims for vehicle damage or injury, they complete this form. Like the MOAA Claim form, it gathers information about the incident and the parties involved to expedite the claims process.
  • Disability Insurance Claim Form: This form is submitted when individuals seek benefits due to disability. It parallels the MOAA Claim form by requiring personal details and information about the condition affecting the claimant's ability to work.
  • Life Insurance Claim Form: Beneficiaries use this form to claim benefits after the policyholder's death. It is similar to the MOAA Claim form in that it collects vital information to process the claim and ensure that benefits are paid to the rightful parties.

Dos and Don'ts

When filling out the MOAA Claim form, it is essential to be thorough and accurate. Here are ten important dos and don'ts to keep in mind:

  • Do read all instructions carefully before starting the form.
  • Do complete all requested information, including signing and dating the reverse side of the form.
  • Do include a copy of your TRICARE Explanation of Benefits form, ensuring your certificate number is on it.
  • Do attach any necessary documents, like hospital bills or receipts, based on the type of services received.
  • Do mail your claim to the correct address: MOAA Insurance Plans Claims Department, P.O. Box 9126, Des Moines, IA 50306-9126.
  • Don't forget to complete Section 2 only if you want the payment sent directly to the service provider.
  • Don't leave any sections blank unless instructed to do so.
  • Don't provide false information or omit details, as this could lead to legal consequences.
  • Don't forget to include your contact information, including phone numbers and email address.
  • Don't submit the form without reviewing it for accuracy and completeness.

By following these guidelines, you can help ensure that your claim is processed efficiently and accurately.

Misconceptions

Misconceptions about the MOAA Claim form can lead to unnecessary delays in processing claims. Understanding the truth behind these misconceptions is crucial for effective submission. Here are five common misconceptions:

  • All information is optional on the form. Many individuals believe that they can skip sections of the MOAA Claim form. In reality, the form must be completed with all requested information to ensure fast and accurate processing.
  • Section 2 is mandatory for all claims. Some claimants think that Section 2, which allows payment to be made directly to the provider, must be filled out for every claim. This section is only necessary if the claimant wishes for benefits to be paid directly to the healthcare provider.
  • A TRICARE Explanation of Benefits form is not required. Many claimants mistakenly assume that they do not need to submit a TRICARE Explanation of Benefits form. However, enclosing a copy of this document is essential for processing the claim effectively.
  • Only hospital bills are needed for Hospital Income Plan claims. Some individuals believe that submitting just the hospital bill is sufficient. In fact, a copy of the hospital bill showing both admission and discharge dates is required for claims under the Hospital Income Plan.
  • Claims can be mailed to any address. There is a misconception that claims can be sent to any address associated with MOAA. Claims must be mailed specifically to the MOAA Insurance Plans Claims Department at the designated address to ensure proper handling.

Addressing these misconceptions can streamline the claims process and help individuals receive their benefits in a timely manner.

Key takeaways

When filling out and using the MOAA Claim form, consider the following key takeaways:

  • Complete All Sections: Ensure that every section of the form is filled out with accurate information. This includes signing and dating the reverse side of the form.
  • Provider Payment: If you wish for your insurance benefits to be paid directly to your healthcare provider, complete Section 2 of the form.
  • Include Necessary Documents: Attach a copy of your TRICARE Explanation of Benefits form. Make sure to include your certificate number on this copy.
  • Hospital Income Plan Claims: If your claim is related to the Hospital Income Plan, include a copy of the hospital bill that shows both admission and discharge dates.
  • Mailing Instructions: Send your completed claim form and any attachments to the designated address: MOAA Insurance Plans Claims Department, P.O. Box 9126, Des Moines, IA 50306-9126.
  • Fraud Awareness: Be aware that submitting false information on the claim form is considered fraud and may result in serious legal consequences.