
AT&T Mobility, LLC
NATIONAL COMPLIANCE CENTER
Our Mission
The National Compliance Center (NCC) is a team of specialized, wireless subpoena and court order
compliance professionals focused on providing law enforcement, officers of the court, Public Safety
Answering Points and other legal contacts with the best possible customer service in the wireless industry.
The NCC is located in North Palm Beach, Florida and currently responds to all subpoena, search warrant
and court ordered requests nationwide for wireless customer records. The goal of this team is to comply
with civil and criminal process and provide assistance to federal, state and local law enforcement agencies,
attorneys, and customers pursuant to that process. At the same time, the team must ensure that they
adhere to all applicable state and federal laws and protect the privacy of our customers.
Responsibilities
• Providing responses to PSAP requests for subscriber information
• Providing 1
st
level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding our policies and procedures for legal
process.
Business Hours
Open 24 hours per day, 7 days per week
Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Wireless ROUTING ISSUES
Call
800-635-6840 Option 4
911 EMERGENCIES
During an emergency, the NCC will provide a subscriber's name, telephone number and location to any
Public Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NCC requires that PSAPs
provide a completed 911 Emergency Services Exigent Circumstances Form (attached) with the request.
If a copy of the form is not available, the form found on the NENA website at
http://www.nena.org/Wireless911/WSPInfoReqForm.pdf may be used if printed on agency letterhead. In
certain emergency situations, where taking the time to complete the form before receiving the information
could result in death or serious injury, the form may be faxed immediately after resolution of the
emergency. The Exigent Circumstances form should be forwarded to (888) 938-4715. Please call the
NCC at (800) 635-6840 option 4 after faxing in the form to receive the requested information.
6/6/2007